Cancellation Policy

Cancellation Policy – PetPaul.com

At PetPaul.com, we understand that plans can change. To provide flexibility and peace of mind, we’ve created a clear and straightforward order cancellation process for all pet toys and supplies.

How to Cancel an Order

  • Act Quickly: Contact us as soon as possible with your order number to increase eligibility for a full refund.
  • Contact Method: Email our support team at petpaul.help@gmail.com.
  • Full Refund Eligibility: Orders that have not yet been processed or shipped qualify for a full refund.
  • Clear Details: Please include your order number, items to cancel, and request details for faster processing.
  • Order Coverage: This policy applies to all pet toys, accessories, and general pet supplies sold on our website.

Orders Already Processed or Shipped

Once an order has entered processing or has shipped, cancellation may no longer be possible. In such cases, you may still be eligible to return the item after delivery.

Please refer to our Refund & Return Policy for instructions on returning items once received.

Partial Cancellations

If you need to cancel only part of an order, please contact us immediately. Partial cancellations depend on the processing and shipping status of each item.

Our support team will confirm eligibility and guide you through the available options.

Refunds for Canceled Orders

  • Eligible Cancellations: Full refunds are issued for orders canceled before fulfillment begins.
  • Processing Time: Refunds typically appear within 3–5 business days, depending on your payment provider.
  • Partial Refunds: For partially canceled orders, refunds apply only to the canceled items.
  • Non-Refundable Fees: Shipping or handling costs already incurred may not be refundable.

Special Considerations

Certain bulky, custom-packed, or time-sensitive items may have limited cancellation eligibility once processing begins. If cancellation is not possible, our team will assist you with return options after delivery when applicable.

Need Help with Cancellations?

Our customer support team is here to help with any questions related to order cancellations or next steps.

  • Email: petpaul.help@gmail.com
  • Phone: +1 (917) 730-4795
  • Store Name: PetPaul.com
  • Business Address:
    FISH SUPPLY LLC
    30 N GOULD ST STE R
    SHERIDAN, WY 82801
    United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Note: This policy applies to U.S. orders only. For returns after delivery, please see our Refund & Return Policy.

At PetPaul.com, we aim to make order management transparent, fair, and customer-friendly, ensuring a smooth experience every step of the way.