Customer Service
Customer Service – PetPaul.com
At PetPaul.com, we are committed to providing a smooth, secure, and satisfying shopping experience for pet owners. Whether you’re purchasing toys, accessories, or everyday supplies for your pets, our goal is to make every step—from ordering to delivery—simple and reliable.
Shipping Information
- Order Processing: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Carriers: We ship using trusted carriers such as USPS and FedEx, all with tracking provided.
- Shipping Costs: Calculated at checkout based on order size, shipping method, and destination.
- Estimated Delivery: USPS Ground Advantage (3–5 business days), USPS Priority Mail (≈3 business days), or FedEx 2-Day.
- Domestic Shipping Only: We currently ship within the United States only.
- Free Shipping: Occasional promotions may include free shipping. Subscribe to our updates for announcements.
For full details, please review our Shipping & Delivery Policy.
Returns, Exchanges & Replacements
- Return Window: Most unused items may be returned within 30 days of delivery.
- Prepaid Return Label: A prepaid return label may be provided to simplify the process.
- Return Instructions: Please follow the steps outlined in our Return & Refund Policy.
- Exchanges: Defective, damaged, or incorrect items will be addressed promptly.
Ordering & Payments
- 24/7 Online Ordering: Orders can be placed securely at any time through our website.
- Accepted Payments: Major credit cards including Visa, Mastercard, American Express, and Discover.
- Currency: All prices are listed in U.S. Dollars (USD) and may change without notice.
- Promotions: Special offers and discounts are available through email sign-ups and seasonal sales.
Account & Order Management
- Order Tracking: Log into your account to view order status and shipping updates.
- Account Details: Update billing, shipping, and login information from your dashboard.
- Order History: Easily access previous orders and receipts for reference or reordering.
Privacy & Security
- Secure Checkout: All transactions are protected with SSL encryption.
- Privacy Commitment: We respect your privacy and do not share personal data without consent.
- Data Protection: Customer information is stored securely and handled responsibly.
By using our website and placing an order, you agree to our Terms & Conditions.
Contact & Support
If you have questions or need assistance, our customer support team is here to help. Please contact us during business hours for prompt service.
- Email: petpaul.help@gmail.com
- Phone: +1 (917) 730-4795
- Store Name: PetPaul.com
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Business Address:
FISH SUPPLY LLC
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States - Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Frequently Asked Questions (FAQ)
Before contacting support, you may find quick answers in our FAQ section regarding:
- Product details and general usage for pet toys and supplies
- Order tracking and delivery updates
- Returns, refunds, and exchanges
- Account access and secure checkout
Additional Support & Resources
PetPaul.com goes beyond basic support by offering helpful resources for pet owners, including:
- Simple product guides for different types of pets
- Tips for organizing and maintaining pet supplies
- Helpful advice for first-time pet owners
- Updates on promotions, seasonal offers, and new arrivals
