Shipping Policy
Shipping & Delivery Policy – PetPaul.com
At PetPaul.com, we are committed to delivering your pet toys and supplies quickly, securely, and reliably. This Shipping & Delivery Policy explains our shipping process, delivery timelines, tracking information, and how we handle shipping-related issues.
Shipping Overview
- Shipping Area: United States only. We do not offer international shipping at this time.
- Order Processing Time: 1–2 business days (Monday–Friday, excluding holidays).
- Carriers: We partner with trusted carriers such as USPS and FedEx.
- Shipping Cost: Calculated at checkout based on destination, order size, and selected method.
- Order Handling: Orders are carefully packed to protect items during transit.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| USPS Ground Advantage | 3–5 business days | Calculated at checkout |
| USPS Priority Mail | Approximately 3 business days | Calculated at checkout |
| FedEx 2-Day | 2 business days | Calculated at checkout |
Note: Delivery times may vary due to carrier delays, weather conditions, or peak shopping periods.
Tracking & Delivery Updates
- Order Tracking: A tracking number is emailed once your order ships.
- Status Updates: Tracking details may take several hours to update after shipment.
- Delivery Confirmation: For higher-value orders, delivery confirmation may be recommended.
Shipping Restrictions
- Domestic Shipping Only: Orders are delivered within the United States.
- P.O. Boxes: Some larger or oversized items may require a physical street address.
- Oversized Items: Certain bulky products may ship separately or require additional handling time.
Damaged, Lost, or Delayed Orders
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery. Include your order number and clear photos of the packaging and products to help us resolve the issue quickly.
Lost or Delayed Shipments
If tracking information shows delays or no updates, please allow up to 5 additional business days beyond the estimated delivery date. Our team will work directly with the carrier to assist you.
Packaging & Handling
- Secure Packaging: All items are packed to minimize movement and prevent damage.
- Careful Handling: Fragile or bulky items receive additional protective packaging.
- Eco-Friendly Materials: We use recyclable and environmentally responsible materials whenever possible.
Contact Us for Shipping Support
Our customer support team is happy to assist with questions about shipping, tracking, or delivery concerns.
- Email: petpaul.help@gmail.com
- Phone: +1 (917) 730-4795
- Store Name: PetPaul.com
-
Business Address:
FISH SUPPLY LLC
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States - Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Additional Shipping FAQs
- Can I change my shipping address after placing an order? Please contact us immediately. Changes may not be possible once processing begins.
- Do you offer expedited shipping? Yes, FedEx 2-Day is available for eligible items.
- How are items protected during transit? All orders are packed securely to reduce the risk of damage.
- What if I am not home during delivery? Carriers will follow their standard delivery and redelivery procedures.
